The Department of Watershed Management offers online bill payment for customers who desire to use this convenient method of paying their water/sewer service bill.
Who is it for?
Anyone who wants to pay water/sewer bills online (with a check, saving account, credit card or debit card with a VISA or MasterCard logo.)
What do I need?
You will need your water/sewer account number, checking account number with the routing number, credit card (VISA or MasterCard) or debit card with a VISA or MasterCard logo.
Is it safe to pay my water/sewer bill online?
Making payments online is actually as safe and dependable as paying by mail. We have implemented a state-of-the-art secure network for processing payments. This system uses cutting-edge encryption technology to ensure that only those approved by you can have access to your confidential information.
What form of payment can I use to pay a water/sewer bill online?
We currently accept ACH transactions and the following for online payment of water/sewer bills:
Checks
Savings accounts
Debit cards (with VISA or MasterCard logo)
Credit cards (VISA and MasterCard)
How quickly will my payment be withdrawn from my bank account if I pay with ACH (savings or checking)?
Payments are generally processed in 2-4 days.
What is ACH?
ACH stands for Automated Clearing House and is another term for “electronic check.”
How do I know that my payment was credited?
After completing the payment process, a confirmation page with a corresponding confirmation number will be displayed. You are encouraged to print this page for your records.
What is the confirmation number?
Your personal confirmation number is very important. The confirmation number is used to track your payment. After you complete the online payment process, your confirmation number will appear on the final screen.
How quickly will my payment be credited by the City of Atlanta Department of Watershed Management?
The City of Atlanta recognizes the date printed on the confirmation page as the date of payment. However, your bill payments should be made on or before the bill’s due date to avoid late fees and/or additional consequences.
When will the Department of Watershed Management be able to see that my bill has been paid?
It takes approximately two business days for the Department of Watershed’s records to be updated to show activity on your account.
Does the Payment History window show all payments made on the account?
The Payment History window will show only payments that have been made online. If you paid February and March online and mailed your April payment, only the February and March payment will display. For questions about your April payment, you will need to call Department of Watershed Customer Service at 404.658.6500
I have enrolled and no bills are displaying. Why don't my bills show up?
It is important that you verify that you have enrolled with your correct account number. Your account number consists of eight digits, which must be typed without dashes or other marks. If your account number does not match the number on your bill, the system will find no bills to display. If you have enrolled with an incorrect account number, please enroll again with the correct number and login again. If you are still experiencing difficulty, please call 404.658.6500 or click on watershedhelp@atlwater.com
I enrolled last month and successfully paid my bill, but this month when I try to login the system is telling me I have to enroll.
Please verify your username and password to log in. If you are using the correct username and password and you are still unable to log in, please contact us at 404.658.6500 or click on watershedhelp@atlwater.com.
I have forgotten my password? How can I find out what it is?
At the bottom of the page you will find a link that says forgot your password? When you click the link, you will be asked for your account number (remember to enter your eight-digit account number) and the email address that you used when you enrolled. The system administrator will email the password to the email account listed when you enrolled.
I just paid my bill. Why does it not show a $0 balance?
What you are seeing is just a picture of your bill as it was sent to you. The system does not update the account database at the time you make the payment. To find out the current balance on your account, please call 404.658.6500 or click on watershedhelp@atlwater.com.
If I fail to pay my bill on time and receive a notice of service termination, can I still pay the bill online?
Yes, but you must immediately call Customer Service at 404.658.6500 with your confirmation number.
What if I pay the bill and then receive a notice of service termination?
Call the Department’s Customer Service number, 404.658.6500, and give the representative your confirmation number.
What is 128-bit encryption?
Encryption is a method of scrambling information as it goes over the Internet. This is done to protect your account information. 128-bit encryption refers to the strength of the encryption needed to handle the SSL (Secure Socket Layer) that was placed on the bill payment application.
How do I check to see if my browser is updated to 128-bit encryption?
In order to check if your browser has this capability (and upgrade, if needed) you can do the following:
1. Select the “Help” button on the menu of your browser
2. Select the “About” button within this menu
3. For Internet Explorer, read the “Cipher Strength;” for Netscape, it will say “This version supports 128-bit security…”
4. If it says anything less than “128,” you will need to update your security
How do I update Internet Explorer?
1. Go to: http://Microsoft.com/Window/ie/default.asp This will allow you to download IE 6.0 with 128-bit encryption
2. If you do not wish to upgrade to the latest browser, but only to add the high level encryption, Go to: http http://Microsoft.com/Window/ie/download/default.asp
3. Find your browser level on the right side of the page and complete the download. Please note that if you are using Windows 2000, with I.E. 5.5, you will need the Windows 2000 High Encryption Pack.
How to download and install
1. Click the link under “Download” for your browser version.
2. Choose “Open this program from its current location,” and click OK.
3. Click “Yes” if asked whether you would like to install and run Microsoft Internet Explorer High Encryption Pack.
How do I update Netscape?
1. Go to: http://home.netscape.com/computing/download index.html?
2. This is Netscape 6.2.1, the latest version
3. Click “Download.”
It will ask, “Would you like to open the file or save it to your
Computer?” Save it to your computer. After it saves the Setup file,
You will be asked if you want to install it. Click “Yes,” and follow the prompts.
What if I have another browser?
For other browser versions, go to the home page of your selected browser and update to a version with 128-bit encryption.