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Rob Hunter
Commissioner
Bio
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The Department of Watershed Management is dedicated to providing the highest quality drinking water and wastewater services to residential, businesses and wholesale customers at the lowest possible cost, while protecting urban waterways, conserving natural resources, and providing clean, safe water for downstream customers. Click here for our values.
Created by Mayor Shirley Franklin in September 2002, the Department of Watershed Management is dedicated to providing the highest quality drinking water and wastewater services to City of Atlanta businesses and residents and to its wholesale customers at the lowest possible cost, while protecting urban waterways, conserving natural resources, and providing clean, safe water for downstream customers. Led by Commissioner Rob Hunter, the Department has responsibility for the City’s drinking water and wastewater systems. It is currently midway into the $4 billion Clean Water Atlanta Program, a complete overhaul of the City’s water and sewer infrastructure.
The Department encompasses the commissioner’s office and the bureaus of Drinking Water, Wastewater Treatment and Collection, Engineering Services, Financial Administration, Management, Watershed Protection, Program Performance and Customer Relations.
Vision
Atlanta will be THE leader of the water resources industry - serving our customers, protecting our watersheds and improving the environment.
Mission
• Ensure professional stewardship of Atlanta’s drinking
water, wastewater and stormwater systems
• Deliver excellent customer service
• Invest in the development of a motivated, skilled and
empowered workforce
• Protect the present and enhance the future of the
region’s water resources and public health
• Improve the environment while supporting economic
development
Please click here to go to www.AtlantaWatershed.org for in-depth Department information.
To read water conservation information.
To read about the current water restrictions. Click here
To read about new water and sewer rate information. Click here
To read our new Annual Report for 2009. Click here
To read our new Water Quality Report for 2009. Click here
Office of the Commissioner
Robert Hunter - Commissioner
The Commissioner’s Office has responsibility for strategic planning and oversight for the long-term development and operation of drinking water treatment and distribution, wastewater collection and treatment services, and stormwater management. The office, under Commissioner Robert Hunter, ensures that the City complies with all federal and state regulations regarding water resource management; identifies potential environmental issues and develops strategies to effectively respond; ensures the City is aware of proposed environmental standards, trends and technologies; and that it provides engineering reviews and design and construction management services on capital improvement projects.The Commissioner is responsible for overseeing the following Bureaus and offices: Bureaus of Operations, Management, Engineering, Watershed Protection, Financial Administration, Program Performance,
Bureau of Operations
David St. Pierre - Deputy Commissioner, dstpierre@atlantaga.gov
The Bureau of Operations reflects the convergence of the two largest bureaus – Wastewater Treatment and Collection and Drinking Water – into one utility operating Bureau. Under Deputy Commissioner David St. Pierre, the Bureau oversees all aspects of the drinking water system, including raw water supply, treatment, distribution and water quality compliance and is responsible for the management, operation and maintenance of the City’s four wastewater treatment plants, four combined sewer overflow treatment facilities, 16 pump stations and the City’s more than 1,500 miles of sanitary and combined sewers. A main focus of the bureau will be the rapid delivery of customer service to all constituents and customers of the City of Atlanta.
Bureau of Engineering Services
Chris Hebberd - Deputy Commissioner, Chris.Hebberd@atlwater.com
The Bureau of Engineering Services, under Deputy Commissioner Chris Hebberd, is responsible for overall management of the Department’s capital improvement program, including design and construction projects to comply with the City’s Consent Decrees and Administrative Orders, as well as other improvements to the City's drinking water and wastewater systems. The Bureau provides design services and consultant/project managementservices, and is responsible for controlling construction costs and quality.
Bureau of Financial Administration
Angelo Veney - Acting Deputy Commissioner, aveney@atlantaga.gov
The Bureau of Financial Administration, led by acting Deputy Commissioner Angelo Veney, provides centralized financial and administrative support to the Department. The Bureau is responsible for preparing, evaluating and monitoring the Department’s budget, including monthly reporting on actual-to-budgeted revenues and expenses. The Bureau also performs long-term financial planning for Watershed Management. It also provides support for the department’s capital financing program, including coordination with the City’s Finance Department for issuance of revenue bonds, tax-exempt commercial paper, and loans with the Georgia Environmental Facilities Authority (GEFA). In addition, the Bureau conducts various financial, operational, regulatory, and compliance audit reviews and examinations for the Department and is responsible for daily accounts payable, accounts receivable, collections and monitoring the overall financial condition of the Department of Watershed Management.
Bureau of Program Performance
Debra Henson - Deputy Commissioner, dahenson@atlantaga.gov
The Bureau of Program Performance, headed by Deputy Commissioner Debra Henson, oversees performance management and providestechnology services (computer hardware, software, web-based applications) to the Department. Additionally, the program performance has responsibility for implementation of the Department’s geographic information systems (GIS), computer-aided design (CAD) functions, and interacts with the City’s Information Technology group.
Bureau of Management
Sheila Pierce - Deputy Commissioner, scpierce@atlantaga.gov
The Bureau of Management provides leadership, coordination and oversight of the business systems used within the department to ensure delivery of services. In addition to managing the department’s legislative process, it has principal responsibility for the inter-jurisdictional relationships with the 10 city and county governments to which the Department provides water and/or sewer services. Led by Deputy Commissioner Sheila Pierce, the Bureau oversees all public outreach and public participation programs, and exercises responsibility for the Department’s procurement and contracting activities and its external communications, including media related functions.
Bureau of Watershed Protection
Sally Mills, Deputy Commissioner, smills@atlantaga.gov
The Bureau of Watershed Protection has responsibility for the City’s grease management, green space protection, stream bank stabilization, flood prevention, erosion control, land development regulation and site development plan review programs. Led by Deputy Commissioner Sally Mills, it is currently overseeing development of a stormwater utility.
New Water and Sewer Accounts
To start your water/sewer account. To end your water/sewer account.
Online Bill Payments and Payment Locations
Over the last year, the Department of Watershed Management (DWM) has undertaken several initiatives designed to make its customer service system more efficient and friendly.
To read our press release. Click here
Online bill payment tutorial (WebConnect). Click here
Frequently Asked Questions about online water/sewer bill payments. Click here
To make your water/sewer bills payments online. Click here
To find a payment location near you. Click here